TWC88 Privacy Policy – Protecting the Data of Every Malaysian Player

This Privacy Policy clearly explains how TWC88 ("we", "our platform") collects, uses, stores, protects, and discloses your personal information as a user of the twc88 online entertainment platform. This document applies to all users who interact with the twc88 platform — whether through our website, mobile app, or any of our official communication channels.

By registering a twc88 account or using any of our services, you confirm that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree, please do not use the twc88 platform.

This Privacy Policy is to be read together with Terms & Conditions TWC88. In the event of any conflict, this Privacy Policy shall prevail with respect to privacy and data protection matters.

TWC88 collects two main categories of information from users:

A. Information You Provide Directly:

• Full name as it appears on your identity document (MyKad / Passport)
• An active Malaysian mobile number
• Email address
• Date of birth (for age verification)
• E-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay) or FPX bank account details (Maybank2u, CIMB Clicks) used for deposits and withdrawals
• A copy of your MyKad or identity document (only when requested for the KYC process)

B. Automatically Collected Information:

• IP address and general location information
• Device type, operating system, and browser version
• Gaming and betting activity history on the twc88 platform
• Deposit and withdrawal transaction logs
• Platform usage data such as pages visited and session duration
• Cookie and other tracking technology information (see Section 7)

Your personal data is collected through the following channels:

• Registration Form: When you register a new account on twc88, you will be asked to provide basic information such as your name, phone number, and email address.
• KYC (Know Your Customer) Process: During the identity verification process — typically required before your first withdrawal or when requested — you may need to submit a copy of your MyKad or other identification document.
• Financial Transactions: When you make a deposit using Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX, transaction details are automatically recorded for audit and compliance purposes.
• Platform Usage: Your activity on the twc88 platform — including games played, bets placed, and pages visited — is recorded for service improvement purposes.
• Communication with Customer Support: All conversations via live chat or email with the twc88 support team may be recorded for training and quality improvement purposes.

TWC88 uses the information collected for the following purposes:

• Account Management: Creating and maintaining your twc88 account, processing login requests, and verifying your identity.
• Transaction Processing: Processing deposits and withdrawals via Malaysian e-wallets and FPX securely and accurately.
• Platform Security: Detecting and preventing fraudulent activity, multi-account usage, money laundering, and any other security threats.
• Customer Support: Providing effective and relevant assistance whenever you contact the twc88 support team.
• Legal Compliance: Meeting compliance obligations related to PDPA, financial audit requirements, and regulatory directions when required.
• Marketing (with Consent): Sending promotional information, bonuses, and exclusive offers — only to players who have given their consent.
• Platform Improvements: Analysing usage patterns (in aggregate and anonymised form) to improve the performance, interface, and user experience of the twc88 platform.

TWC88 takes the trust you place in us seriously. We never sells, rents, or distributes your personal information to third parties for marketing or commercial purposes.

Your data may be shared in the following limited circumstances:

• Payment Service Providers: To process deposit and withdrawal transactions via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and the FPX network, only the minimum necessary transaction information is shared with authorised payment processors.
• Game Providers: Game session information (not full personal data) may be shared with game providers such as Pragmatic Play or Evolution Gaming for technical troubleshooting purposes.
• Legal Requirements: TWC88 will disclose required information when directed by a court order, Malaysian authorities, or other valid legal obligations.
• Fraud Prevention: In cases of suspected fraud, relevant information may be shared with the appropriate security agencies or financial institutions in Malaysia.

TWC88 continuously invests in security infrastructure to ensure your data is protected at all times:

• 256-bit SSL Encryption: All communications between your device and twc88 servers are encrypted using the latest SSL/TLS protocols.
• Encryption of Stored Data: Player personal data stored on twc88 servers is encrypted using AES-256, the highest industry-standard encryption.
• Layered Access Controls: Access to player data is restricted to twc88 staff with a genuine business need who have completed data protection training.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect any unauthorised access attempts or suspicious activity.
• Regular Security Audits: TWC88 conducts regular security audits by independent third parties to ensure data protection standards remain current.

The twc88 platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations — such as keeping you logged in. These cookies cannot be disabled.
• Functional Cookies: Remembering your preferences such as language, display settings, and favourite games to deliver a more personalised experience.
• Analytics Cookies: Helps us understand how players use the twc88 platform in aggregate (anonymously) so we can improve performance and content.
• Security Cookies: Helps detect and prevent fraudulent activity, bot usage, and unauthorised access.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the twc88 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a twc88 player have several legally protected rights regarding your personal data:

TWC88 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Active Account Data: Retained for as long as your twc88 account remains active on the platform.
• Data After Account Closure: Transaction records and KYC information are retained for 7 years following account closure to meet Malaysia's legal and financial audit obligations.
• Support Communication Logs: Retained for 2 years for quality assurance and training purposes.
• Anonymised Analytics Data: May be retained indefinitely as it contains no personally identifiable information.

TWC88 reserves the right to update this Privacy Policy at any time in line with changes in law, technology, or our business practices. When we make material changes:

• We will update the "Last Updated" date at the top of this document.
• For amendments that materially affect how we handle your data, we will send a notification via email or an in-account notice on twc88 at least 14 days before the amendment takes effect.
• Continued use of the twc88 platform after the effective date constitutes acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding your privacy and data protection on the twc88 platform, we are here to listen and help. The twc88 Data Protection Team can be reached via: